Welcome to Softgirlzwear ! Spring/summer collection coming soon !

Q & A

 

CAN I CHANGE MY ORDER ?

Yes you can change your order.  you will have up until your order has been shipped to change your order or items before shipment. If it's through pick up or delivery you have 2 hours before drop off /pick up .

 

CAN I CANCEL MY ORDER ?

Yes you can cancel your order . You will have  all the way up until time to ship / pick up / drop off to cancel your order .

 

CAN I RETURN MY ORDER?

if the set hasn't been worn or opened yes you will be able to return your order please contact us via email/DM  

 

CAN I EXCHANGE A PRODUCT?
if your set hasn't been worn or opened and your wanting to exchange for a different color or size you will be able to
please contact us via email/DM  

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Alll tracking numbers are sent via email . You  can also go through the usps website & type your tracking number in . If you have not yet received your tracking number 👇🏽

contact me via email

[email protected]

 

 I willl get back you as soon as possible  ! if you are continuously having any other  technical issues outside of our care here  is the  website to contact support 

Www.usps.com 

 

WHAT ONLINE PAYMENTS DO YOU ACCEPT?

We accept online payments through PAY PAL , VISA , MASTERCARDS , AMERICAN EXPRESS and , almost any other kind of credit or debit card in our shop.

 

I PUT IN THE WRONG ADDRESS ON MY ORDER!

Be careful when inputting your address, we will not be responsible for orders sent to the incorrect delivery address provided by the customer, but if it can be caught before it's shipped contact me via email. We can work it out.